Replies posted by Nate_BB | Razer Insider

Replies posted by Nate_BB

4 Replies

M
MyAurora13
posted in Razer Support

Razer Nari weird sound issue

StormhovesOk, fun stuff. I have a new best workaround. With a bit of dumb luck and some steps from razer support YOu can try 1 - 2 - 3 and see if it does the trick for you. For me it did not but doing 1 - 2 - 3 - 2 actually allows me to have a working peripheral and being able to see it in Synapse. 1 - Reinstalling Audio drivers - Press Windows + r, type in msinfo and press enter. - Check the model of your motherboard and visit the manufacturers website. - Download the audio drivers based on the model of your motherboard. - Open Control Panel and under Programs, click on Uninstall. - Look for the audio driver on the list of programs installed. - Right click on the application and uninstall it. Restart the computer. - Install the newly downloaded audio driver. 2 - Removing device drivers. - Unplug your Razer device and open Device Manager. (Press Windows + r and type in devmgmt.msc) - On the upper left of Device Manager, click on View and select Show Hidden Devices. - Expand all driv

20
G
5 years ago
M
MyAurora13
posted in Razer Support

Razer Nari weird sound issue

I just plugged in my headphone USB and turned them on. I have not updated Synapse, but it is installed, and audio is working. This is what the "Events" tab says after I plugged the USB dongle (top line is Events, text is from "Information" box): [INDENT]2/13/2019 4:44:22 PM Device install requested Device USB\\VID_1532&PID_051A&MI_03\\9&28aa959d&1&0003 requires further installation. 2/13/2019 4:44:23 PM Device Not Migrated Device USB\\VID_1532&PID_051A&MI_03\\9&28aa959d&1&0003 was not migrated due to partial or ambiguous match. Last Device Instance Id: USB\\VID_0D8C&PID_0102&MI_00\\a&12f491de&0&0000 2/13/2019 4:44:23 PM Driver service added (usbaudio) Driver Management has concluded the process to add Service usbaudio for Device Instance ID USB\\VID_1532&PID_051A&MI_03\\9&28AA959D&1&0003 with the following status: 0. 2/13/2019 4:44:23 PM Device installed (wdma_usb.inf_amd6... Driver Management concluded the process to install driver wdma_usb.inf_amd64_d4f7f6fd843ed0fd for Device I

20
G
5 years ago
M
MyAurora13
posted in Razer Support

Razer Nari weird sound issue

I had installed version 100.133 of Synapse and there's a new update today to 102.135. It did not fix the problem. In fact, I installed the new Synapse and played a song on Spotify. All good. Under "My Apps" it said there was an update, which is what it said in the last version. While the song was playing on Spotify, I clicked on the update. The installer processed the update, but about halfway through, the static came back.

20
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5 years ago
M
MyAurora13
posted in Razer Support

Razer Nari weird sound issue

Hi all, I have the same sound issue with my Nari Ultimate on Windows 10 and wanted to add some additional symptoms that may (or may not) help. The error, for me, is repeatable and isolated to Razer Synapse with the update. It started on Thursday 2/7 at some point in the middle of the day (i.e., the headphones worked in the morning and without making any changes to my PC or restarting), the headphones started making static in the afternoon. USB to PS4: No problems; USB to PC without Razer Synapse installed: No problems, but unable, obviously, to modify headphone settings; USB to PC with a new install of Razer Synapse but not updated: No problems, but unable to modify headphone settings; USB to PC with updated Razer Synapse: clicking and static when default audio format, under "Headphone Properties">"Default Format", is set to 2 channel. However, the static goes away when set to 1 channel, at any quality level. When set to 2 channel, static at every quality level. The question is w

20
G
5 years ago

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