Topics started by geo2160 | Razer Insider

Topics started by geo2160

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geo2160
posted in Razer Support

Razer Store (EU) - can't purchase anything due to anti-fraud

I felt the need to post this on the forum because I feel like I've been chatting with robots and pre-written answers for over a week. This is the first time a company actually refuses to take my money. I've tried ordering the basilisk v3 + dock, which is not yet available in my country, on the razer store. My first attempt was with a Revolut card and it was reverted. The second was with PayPal and it was also reverted. After a few hours, I was contacted by razer support asking for a transaction confirmation code from my bank. I provided the code, but it was not enough. They then asked for, frankly, some silly stuff like: - global phone number lookup (which doesn't even exist in EU due to GDPR) - proof that I used a work email / delivery address (even though the email was an obviously personal Gmail and the delivery address can be found on google maps as an apartment block) - proof of online presence, which I have provided After all of this, I only received a generic "this information

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Razer.Caziel
1 year ago

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