Topics started by ilpsxnus | Razer Insider

Topics started by ilpsxnus

2 Threads

I
ilpsxnus
posted in Razer Support

BW Elite Volume Dial Issues, Support not Forthcoming

I've not been getting the level of support expected, so I'm posting here to rant. Hopefully one of the mods can help move this along. BW Elite volume dial randomly increases/decreases volume in either direction. Identical issue as outlined in this thread (/huntsman-elite-volume-wheel-skipping-levels-working-on-its-own.48446/) Requested RMA/repair and provided details on 2nd March. Support responded on 8th March acknowledging product is still under warranty (I had previously registered it on razer.com and may have discarded the receipt), but now say I need to provide proof of purchase to claim warranty. So much for registering my product online. Support also said they were unable to view video of said issue I linked (https://streamable.com/o4h0d). Really? Screen grab of razer support response email: *Removed to hide incident number from public view I've searched almost everywhere for the receipt but it's not looking hopeful. But seriously, the BW Elite hit retail shelves at the tail

0
Razer.Caziel
4 years ago
I
ilpsxnus
posted in Razer Support

What are the hotkeys for controlling the lighting effects on a Razer keyboard WITHOUT SYNAPSE?

I have a Huntsman TE with a single custom profile which I've added to the it's onboard memory ("red" profile). The lighting effect associated with that profile is "wave" set to a speed of 9. With the keyboard connected to a PS4, I'm able to switch to the "red" profile by using fn + Menu, however the "wave" lighting effect is not kicking in. Why is this so? Also, does this keyboard have other hotkey combinations that allow the lighting effect to be changed on the fly, when it is plugged into a device that is NOT running Synapse? I cannot find this information in the Huntsman TE manual/"master guide".

0
I
4 years ago

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