Topics started by Clippedmedia | Razer Insider

Topics started by Clippedmedia

2 Threads

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Clippedmedia
posted in Razer Support

Blade 15 was sent in for warranty repair, came back more broken and Razer wants me to pay for it

tl;dr: I send in my Blade for a warranty repair, get it back without the issues fixed, got even more damage and now I should pay 350€ to get the everything fixed again. I've been through a quite long support history with Razer now, got 6 different cases, many support employees, even a call with a senior support manager from Razer to get this all resolved. I thought everything will be fine and quickly resolved, but apparently it's not. Let's start from the beginning. During 1 year of use and pretty much no issues at all, my Razer Blade 15 Studio Edition got hot from time to time and seemed to not close properly anymore. So I opened it up to clean off some dust and I realized, that the battery was blown. On top of that, I noticed some burnt marks on the screen. It's the OLED model and screen burn in is not an unusual thing. When I contacted the support team regarding the battery, they offered me to just send me a new one so I can fix it myself. But as I'm already talking to the Razer

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Razer.Speedcr0ss
1 year ago
C
Clippedmedia
posted in Razer Support

Razer Blade 15 Studio Edition came back from repair even more damaged

Hey guys, I'm already in contact with the Razer Support on resolving this issue again, but I thought it might be interesting for you, how your support center located in germany handles some of the cases. About two weeks ago, I contacted the Razer support, because my Blade 15 Studio Edition had a blown up battery and shows some burnt in marks on the screen. (It's the 4k OLED touch screen). As I was told, I removed the blown battery myself and sent the device to the repair center. Shipping was quick and as promised, the repair took about 3 days until the device was back on it's way to me. Yesterday, I received the package and when I opened it up, I was quite speechless, when I realized that they had just inserted a new battery, completely ignored the display issues and even broke the case on the right display hinge. The aluminium is completely bent up, like there was some kind of tool involved to get inside the device. The packaging was fine and undamaged, so I assume that it must hav

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Razer.Speedcr0ss
1 year ago

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