Topics started by Xerpo | Razer Insider

Topics started by Xerpo

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Xerpo
posted in Razer Support

[Naga Trinity] Synapse thinks my Naga's 12 button panel is the 2 button panel

Hey there! I just picked up a new Naga Trinity, but I'm having an issue. I was previously using an RGB Deathadder with the old version of Synapse. I downloaded Synapse 3 no problem, and it detects the Naga just fine. My issue is that Synapse only detects the Naga as having the 2 button sideplate installed, regardless of which one is actually on the mouse. I've tried swapping each plate on and off, restarting & reinstalling Synapse, as well as restarting my computer to no avail. I also tried the mouse on a different computer and the same issue occurs. When on the customize page where it shows the layouts of each sideplate, the two button plate is checked/showing as active, although I have the 12 button plate installed on the mouse. If I remove a plate, none of them are checked, as expected, but once I reinstall the 12 button plate (or any other), it goes back to showing only the 2 button plate as being checked / active. This also causes things like Chroma Studio to think the 2 bu

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Razer.Caziel
4 years ago

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