Topics started by postfive | Razer Insider

Topics started by postfive

2 Threads

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postfiveInsider Mini
asked in Razer Support

Razer Kraken Black shutting off within 2 seconds, not visible to Bluetooth

I bought my Razer Kraken Black in November 2021.  Started noticing the black plastic earpiece coverings and the same material on the headband flaking off a year ago, and now by and large it has all flaked off over time, creating a mess on the floor and on my desk.  I have had various issues at times with the Bluetooth driver having to be re-installed and the computer not recognizing the device.  Also, have been having a problem with the foam inside the ear cavity popping out and I keep having to stuff it back in.  Yesterday a new problem developed; the sound quit working in the middle of a video, and I eventually tried shutting it off.  It would not shut off.  I finally left it on overnight and after 14 hours it finally drained down and shut off.  I charged it this morning, letting it go several hours after the  light stopped blinking.  But now when I turn it on (either in normal listening mode or in Bluetooth search mode) it only stays on for about 3 seconds, then shuts down again.  I

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P
1 month ago
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postfiveInsider Mini
posted in Razer Support

Razer Kraken Black not functioning properly

I bought my Razer Kraken Black a year ago; love it. The other day I was listening to a Youtube video and all of a sudden the audio stopped. The blue LED on the headphones was on solid, and the computer Bluetooth showed it was no longer paired or connected. I tried to turn the headphones off but absolutely no combination of any buttons would make it turn off; I finally had to just leave it in that state till the battery died over 24 hours later. I re-charged the headphones but then they powered up and back down within 3 seconds even if the computer was not turned on. I decided to send in a support case, but in the process of creating a login here and typing this message, I had the unit powered off. I just tried re-installing the device driver and now it is working again normally. My question is, WHAT HAPPENED AND WHY? WHAT WENT WRONG? Seems like the bluetooth on the headset got borked into a mode where it was failing to communicate with anything. Is there a possible way to upd

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Razer.Speedcr0ss
1 year ago

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