Topics started by el3mentry | Razer Insider

Topics started by el3mentry

2 Threads

el3mentry
el3mentryInsider Mini
asked in Razer Support

Razer Synapse causing my PC to crash when a game opens.

I have two Razer products - Razer Huntsman Keyboard, Razer Blackshark V2. So, I need Razer Synapse installed for the product drivers that comes with it.Everything works as usual, but when I open a game, withing a couple of minutes my PC crashes. First, the signal stops going to the monitor, then every application stops responding and then it stays like that.After restart, I open the game again but this time, I keep on playing and nothing happens.The way I deduced that, Synapse was causing this was by uninstalling it. After the removal of Synapse, I tried opening and playing different games for 3 days and my PC did not crash once.How do I fix this issue?OS: Windows 11

5
D
5 months ago
el3mentry
el3mentryInsider Mini
asked in Keyboards

Razer Huntsman is not working in my system but working on other systems.

Razer Huntsman [RZ03-0252] opto-mechanical keyboard. I have been using this keyboard for the past 4.5 years.The keyboard is not getting detected on my PC but is getting detected on other systems which includes other laptops & desktops.Checked on both, a system with Razer driver ‘Synapse’ pre-installed & on multiple systems without any pre-installed drivers. Device was detected & worked normally in both cases. Tried plugging the keyboard in different USB ports on the motherboard & the front USB port - did not work in either case. The device is not working even in BIOS, which is before the OS is loaded, so that would mean that Windows is not causing the issue. Also tested in a secondary OS by installing Ubuntu, did not work even there. The keyboard is rated 5V-500mA. I have a Samsung portable SSD which is rated 5V-900mA. The SSD is working fine with the motherboard. So, it means that there shouldn’t be any issues with the power draw. Other keyboards - a basic membrane key

0
el3mentry
10 months ago

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