Topics started by shareclassicBisque170 | Razer Insider

Topics started by shareclassicBisque170

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shareclassicBisque170
shareclassicBisque170Insider Mini
asked in Razer Support

Basilisk X Hyperspeed not turning on with new batteries

I've previously encountered the issue where the mouse doesn't turn on. As often as it happens, and it does happen often, I've always been able to remove the batteries for a few moments re-place those same batteries and continue to use the mouse until I inevitably would encounter the same issue later on. Annoying but bearable. Now my mouse has completely stopped working. I've done all the troubleshooting and have determined that the recurring issue was this time terminal. I've enjoyed using the mouse, despite its flawed production, along with my razer black widow mini keyboard and my razer nari headset. I'm aware that the mouse's warranty has expired but I want to know if Razer will replace a product which obviously was malfunctioning from a production flaw.

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25 days ago

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