Topics started by Aeterian | Razer Insider

Topics started by Aeterian

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AeterianInsider Mini
asked in Razer Support

Absolutely outrageous and disheartening Customer service and Repair service

Hello, I have purchased a Razer Blade 18 in 2023. The one with the RTX 4080.Unfortunately in February/March this year, it croaked. The cooling system wasn’t working anymore, only ice cold air was coming out, system was throttling and obviously performance went down as a result, way way down.I reached out to support and initially was told they will create an RMA for free warranty.Later I was contacted that since the purchase was made in the US, the product was out of warranty and that I had to pay for the delivery/diagnostic and repair.I said fine, I need it to work. A USD 3k plus machine needs to be used.I sent it in service, arrived on the 16th of April, got notified that it was received and that I will shortly receive a diagnostic and cost for repairs.On the 22nd of April I wrote asking for update: no reply.On the 24th of April I wrote again, asking for an update: no reply. Today I received finally a reply and a quote: € 1,820.66 for the repair and € 345.93 TAX… € 2,166.59 in total.I

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22 days ago

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