Topics started by lgm1991 | Razer Insider

Topics started by lgm1991

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L
lgm1991
posted in Razer Support

Absolute worst experience with RB15 / Customer Service

6 months into having this laptop I have never had a more regretful purchase in my life. It worked great at first! Now the GPU is overheating so quickly its impossible to do anything on. The temperatures skyrocket over 200 degrees in mere minutes. The Fps as a result is a resounding 5 FPS. So I contact Razer support. After getting the run around about drivers. (all of mine were up to date) Rolling with the punches I reinstalled all the drivers 3 different times. Did BIOS updates. Even completely wiped my computer to no avail. Obviously its a hardware issue. Whether the fans aren't working correctly or the thermal pasting is bad I have no clue. Upon having this happen. I request a replacement. Seeing as I still have the manufacturers warranty and the Geek Squad Total Tech Support package. I have been met with resounding resistance on both best buys and Razers end. From being lied to in chats to being completely ignored to complete and utter disrespectful and unprofessional behavior. Now

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Razer.Caziel
5 years ago

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