6 months into having this laptop I have never had a more regretful purchase in my life. It worked great at first! Now the GPU is overheating so quickly its impossible to do anything on. The temperatures skyrocket over 200 degrees in mere minutes. The Fps as a result is a resounding 5 FPS.
So I contact Razer support. After getting the run around about drivers. (all of mine were up to date) Rolling with the punches I reinstalled all the drivers 3 different times. Did BIOS updates. Even completely wiped my computer to no avail. Obviously its a hardware issue. Whether the fans aren't working correctly or the thermal pasting is bad I have no clue.
Upon having this happen. I request a replacement. Seeing as I still have the manufacturers warranty and the Geek Squad Total Tech Support package. I have been met with resounding resistance on both best buys and Razers end. From being lied to in chats to being completely ignored to complete and utter disrespectful and unprofessional behavior.
Now I am currently deployed in Afghanistan so bringing the laptop in to be fixed obviously is not an option. So I ask if there is any sort of work around. The only work around they will offer is for me to send it back state side to my wife who will then have to bring it in to be repaired who will then have to ship it back to me. For anyone who has been deployed you know how mail works. I'd probably be home before I even received it again.
The price tag of this computer was $2300 with all the warranties and protections i had purchased the total came out to be 2842.84
Now when i purchsed those warranties I explicitly asked if i would be covered while overseas. The response i received was of course! Well that has been the complete opposite of what has happened in the last month of me contacted tech support and customer services to get my issue resolved.
Razers only offer was for me to also send it back for repairs and a Whopping 50 dollar instore credit. As if i would ever buy a razer product again after this.
If you do decide on this laptop i only wish you never have to deal with the customer service side!
Go Asus or MSI and save the headache!
I will never purchase anything from Best Buy or Razer again.
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I know things like this can be very frustrating but hate posting is never acceptable. Consider the thread locked but do send me a PM with the case number provided to you by our Support Team. I would like to look into what previously transpired that made you feel disrespected and think that you've been lied to. One thing is for sure though, we have no visibility nor control over what BestBuy and their Geek Squad Total Tech Support package offers.
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