Topics started by directImperialfever976 | Razer Insider

Topics started by directImperialfever976

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directImperialfever976
posted in Systems

Thunderbolt 3 / USB C problems (RBS 8550u)

So after over a week of very delayed emails and live chats with Razer, I have decided to post my issue here to see if the community can help or at least expose an issue to Razer that they may or may not be ignoring. I have had my laptop for just under a year now, and since it arrived I have had some very peculiar issues with the USB C port. When using a USB C / Thunderbolt dock with a mouse / kb and charger plugged in, my peripherals lose power every few seconds for a couple of seconds making it impossible to use. If the charger is not plugged in, it is perfectly fine. Like I have said above, I have been speaking with Razer about this for a couple of weeks and their only answer was to buy a Razer Core.. Below are the troubleshooting steps I have completed. - BIOS and Firmware updates - Windows Updates - System recovery of the device (through the Razer recovery partition) - Multiple docks (linked below) https://www.amazon.com.au/gp/product/B071YTQBXM/ref=ppx_yo_dt_b_asin_title_

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4 years ago

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