Topics started by The_Grey_Wolf_15 | Razer Insider

Topics started by The_Grey_Wolf_15

3 Threads

T
The_Grey_Wolf_15
posted in General Discussion

If Razer fixed their customer support, no other company could touch them.

Back in May, I purchased a RB15 2070 and it was great for about a month. The build quality, style, and components were everything I was looking for and then some. Then, out of the blue, my fans starting making these horrible metal on metal sounds, I got blue screens, and performance crashed. Jumping ahead, I was very disappointed at a $2700 machine breaking after 7 days, but Razer promptly sent me a replacement. That was in the middle of August. The new replacement had problems out of the box. Similar clicking fan noise, excessive coil whine, random restarts, the function keys randomly not working, an SSD that read and wrote about 30-50% slower than my first model (it is actually an inferior brand too not what I paid for), etc. TLDR: it sucked. I contacted support right away about this new model having a problem and i was forwarded to a level 2 tech right away. After giving him the list of problems, I was offered a repair. I said I am not paying for a repair and at this point I already

0
S
4 years ago
T
The_Grey_Wolf_15
posted in Razer Support

HELP: Stuck in a never ending loop of customer service.

Back in May, I purchased a RB15 2070 and it was great for about a month. The build quality, style, and components were everything I was looking for and then some. Then, out of the blue, my fans starting making these horrible metal on metal sounds, I got blue screens, and performance crashed. Jumping ahead, I was very disappointed at a $2700 machine breaking after 7 days, but Razer promptly sent me a replacement. That was in the middle of August. The new replacement had problems out of the box. Similar clicking fan noise, excessive coil whine, random restarts, the function keys randomly not working, an SSD that read and wrote about 30-50% slower than my first model (it is actually an inferior brand too not what I paid for), etc. TLDR: it sucked. I contacted support right away about this new model having a problem and i was forwarded to a level 2 tech right away. After giving him the list of problems, I was offered a repair. I said I am not paying for a repair and at this point I already

0
Razer.Speedcr0ss
4 years ago
T
The_Grey_Wolf_15
posted in Razer Support

Rattling Fan in RB15 2070 (2019)

I have started to notice a rattling in the left side of my RB15. I think it may be the GPU. I have only had the laptop about a month and a half. Does anyone else have this problem or know of a fix?

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Razer.Speedcr0ss
4 years ago

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