Topics started by Stonen | Razer Insider

Topics started by Stonen

4 Threads

S
Stonen
posted in Razer Support

lies lies and more lies from Razer VIP support, please help!!

Hi, i don't know where to start other than this issue is on going since Nov 8 The USB port on my phone is faulty and i need to keep the cable on specific angle to charge. The support has not been helpful and explained that their warranty is, to ship me a used phone by someone else that has gone thru inspections. Then this agent went on to explain that actually it's a refurbished phone. When i said i dont want a used phone since mine has no scratches or anything, never dropped it it's in perfect conditions, he put me thru his manager, Matt, he explain that this agent is wrong and these phones are phones customers refused the shipment, or open boxes. This made no sense to me and when VIP support got back to me they explained that these agents are all wrong,(LOL!) these are phones returned by customers and they have gone thru inspections. I had agreed to a advanced RMA, that was in Dec... till this day they keep promising they will call back, they will email, nothing moves forward. The V

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Razer.Caziel
4 years ago
S
Stonen
posted in Razer Support

Incident: 191108-020135

After a very very long back and forth with Dino F, i received a brand new phone. everything was working just fine. but when the March 2020 security patch update come out, i performed the update and since then i am not able to perform phone calls. here is what i did: - contacted my carrier, troubleshoot the issue with them (inserted my sim card on my wife phone, The SIM card does work on my wife phone, a Samsung S7 that is about 4 years old) - The carrier sent me a brand new SIM card, also does not work on the Razer phone bur works on my wife S7 - I performed a factory reset and i am still not able to make a phone call, nor local or international calls. At this point, i am paying extra money to Skype (CAD$ 10.00 per month) for unlimited calling in North America. - From my end, i am still not able to make phone calls. This is ridiculous. - i reached out to Dino F 5 days ago and still did not hear back from him. i believe i explored too many paths to try and Incident: 191108-020135, and w

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S
4 years ago
S
Stonen
posted in Mobile

Helps with rigntone and notifications

Hi Yall Need some help with my razer phone 2 Im a month in with it and can't figure how do i mute the notification (what's app, Facebook, gmail, text messages, etc...) & keep the volume on the ringtone for incoming calls on while At work and at night. Thanks and great vibes!

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MrRaptor63
4 years ago
S
Stonen
posted in Mobile

Hi new razer user with few question

Hi yall First time i grab this phones maker, so far so ok lol 1) split screen - coming from a s7 edge i used to constantly use it, can't figure how here 2) phone health - Samsung used to have this settings /app that used to help clean phone cache and optimize batteryalong othrr options - games loading slower, signific antly slower after 1 week use... How can i improve this and make sure maintain the phone health? Thanks & good vibes

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B
4 years ago

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