Topics started by mykeyfranzese | Razer Insider

Topics started by mykeyfranzese

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M
mykeyfranzese
posted in Razer Support

Razer Blackshark v2 Pro Synapse problem.

I just got my blackshark a week ago, at first, it was working fine but after couple of days for some reason It keeps disconnecting and reconnecting to the synapse. Now it's not connecting at all on the synapse I've looked at the headset light and synapse 3. The headset is in constant blue light (not blinking), so that means it's paired right? also, I can see (Blackshark v2 pro) in windows settings<bluetooth & other devices. but it's not showing in the synapse, also the headset is not working even without synapse there's no sound, but checking in the playback, I can see the razer blackshark sound bar working when I'm playing music, but no sound on the headset not unless it decides to reconnect again, with the 1 beep sound. What I've tried so far: I've cleaned installed razer synapse, and deleted all the folders, run sfc /scannow. I've re-paired the headset with pairing utility. I've updated the headset firmware. I've run windows update. I've uninstalled and reinstalled the blacksha

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Razer.Speedcr0ss
1 year ago

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