Topics started by BrandonTheBard | Razer Insider

Topics started by BrandonTheBard

1 Thread

BrandonTheBard
BrandonTheBardInsider Mini
posted in Razer Support

Basilisk Ultimate disconnecting repeatedly

My Basilisk disconnects immediately after powering on. I have gotten 2 units through RMA and the problem persists. The mice worked when connected with the supplied cable, they will not work when the dongle is plugged into either the charge base or the computer directly. I would really appreciate some help. I think I got a windows update that may have triggered this, but I can't be sure, it seemed to just randomly happen one day. I have video of it happening, I'll try to attach that. Also, I did uninstall Synapse, I updated the mouse firmware and I did all the other recommended troubleshooting steps.

0
BrandonTheBard
1 year ago

Badges

View More
CookiesCookie settings