Topics started by ohyeah8732 | Razer Insider

Topics started by ohyeah8732

2 Threads

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ohyeah8732
posted in Razer Support

Still haven't received my replacement Razer PS4 controller or any updates on when I will.....

Hello Community and Razer, I've purchased a Raiju Tournament edition (preferred the Ultimate edition but can't find anywhere) PS4 controller before Christmas (as a gift to myself) for competitive and tournament play. It was defective right out of the box. I've experienced the same issues from what others have posted with lagging and stick drifts on both analogs even after reading the reviews on it (had to experience this for myself because I thought mines would be different). Anyways.... Reached out to Razer and had to send in footage of the unproductive controller not working and got instructions to send it back to them in a timely manner (Razer giving customers a strict time frame to send it back to them or shipping label will void) and I returned immediately to the warranty Dept in California. Razer notes that once defective product is received by the department, the customer should expect a replacement at their door in 5-7 business days, so I did everything on my part as asked of

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R
4 years ago
O
ohyeah8732
posted in General Discussion

Still haven't received my replacement Razer PS4 controller or any updates on when I will.....

Hello Community and Razer, I've purchased a Raiju Tournament edition (preferred the Ultimate edition but can't find anywhere) PS4 controller before Christmas (as a gift to myself) for competitive and tournament play. It was defective right out of the box. I've experienced the same issues from what others have posted with lagging and stick drifts on both analogs even after reading the reviews on it (had to experience this for myself because I thought mines would be different). Anyways.... Reached out to Razer and had to send in footage of the unproductive controller not working and got instructions to send it back to them in a timely manner (Razer giving customers a strict time frame to send it back to them or shipping label will void) and I returned immediately to the warranty Dept in California. Razer notes that once defective product is received by the department, the customer should expect a replacement at their door in 5-7 business days, so I did everything on my part as asked of

0
O
4 years ago

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