Topics started by Cashman3614 | Razer Insider

Topics started by Cashman3614

1 Thread

Cashman3614
Cashman3614Insider Mini
asked in Keyboards

Black Widow V4 Pro Command Dial not working

I have gone through multiple support cases with this issue and have not gotten a resolution so I figured I’d come here and see if anyone has seen this or experienced this yet. The command dial does not respond at all, and the whole keyboard page in synapse 3 does not load. I purchased it via amazon, and first went through getting a replacement from them per the first ticket I opened with Razer support and the same behavior occurs on the new keyboard with new cables and every combo in between.   Video demo of the command dial not working: https://drive.google.com/file/d/1SCAG3oDcLfzojei55lnar8jNc7RW_ZZV/view?usp=sharingVideo demo of the page in synapse not loading: https://drive.google.com/file/d/12PK0qqvtPDqB6MaL6JvJFv2kCsKnOUUJ/view?usp=sharing So far the troubleshooting steps I have done are:done a fresh install of synapse per https://mysupport.razer.com/app/answers/detail/a_id/1708/~/how-to-re-install-razer-synapse-3-%26-2.0-on-windows fresh install of the keyboard drivers themselve

5
B
7 months ago

Badges

View More
CookiesCookie settings