Topics started by jennykay | Razer Insider

Topics started by jennykay

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J
jennykay
posted in Razer Support

Faulty Razer Blade Stealth 2019 Quartz Edition

Hello, I have recently (around 2 months ago) bought a new Razer Blade Stealth 2019 Quartz edition (MX150) laptop and found following problems with it: 1. The most critical one - it discharges while used (heavy tasks like gaming) being connected to a power adapter (65W that came together with RBS is the one I use). Also if you do nothing on it, sometimes it is not charging at all (battery % can stay on 96% mark without changing). 2. When using it without charger EVEN IN BATTERY SAVING mode it lasts for only 1-2 hours max. 3. USB C ports are loose, cannot stably use any devices that has USB C interface with it. 4. Webcam is having tearing and artifacts (strange) 5. Sound on this laptop is doing crackling sounds. Overall the quality of this product is terrifying though I really like it's performance and design and I really want to stay with Razer products, I would be happy if you could help me resolve mentioned above issues with this device.

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Razer.Caziel
4 years ago

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