Topics started by BjarkeB | Razer Insider

Topics started by BjarkeB

1 Thread

B
BjarkeB
posted in General Discussion

Experiences with Razer support & repair? RazerBlade has been with Razer for 5 months..

Dear Razer user community, I´d like to inquire, if you have experiences with Razer´s repair service? We have a RazerBlade 15 advanced which was involved in an accident and got a dented frame. After sending photos and self-diagnosis files to Razer, we were promised a repair within 2 weeks and sent the laptop to Razer´s repair centre in Germany. However, it has taken much longer than originally promised. Razer has had our RazerBlade since 20 February 2020 - as today is 15 July 2020, we are rapidly approaching 5 months. It¨s a part of the story, that Razer asked us to pay a relatively large repair fee in April. Since then, Razer keep informing us that they are waiting for a response from an internal department whether spare parts or a replacement will be available. No information about the expected waiting time is provided.... I´d like to ask, if other users have experienced similarly long response times - and if anybody has actually managed to get their Razer laptops repaired? Is th

0
JulianKapa
3 years ago

Badges

View More
CookiesCookie settings