Topics started by Abdelmoulak | Razer Insider

Topics started by Abdelmoulak

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Abdelmoulak
posted in Razer Support

Blackwidow 2019 keeps connecting and disconnecting

Hello. A week ago i bought the razer blackwidow 2019. However after a week of usage it started randomly to disconnect and then connect back on every 10 seconds. The issue happens ONLY if i have synapse 3 opened. If i closed it, it stops happening, but i won't have the razer software if i closed it. It's not a faulty USB because i tried it on my laptop and it still happens. These are the things i tried:-Reinstalled razer synapse 3(more than 10 times.....)-deleted the HID keyboard drivers from device manager-Disabled the "Allow the computer to turn off this device to save power"-Created a new profile in synapse- it's not the USB cable most likely, because as i said the issue doesn't happen if i close synapse.Since i did all of this and it didn't fix the issue, its kind of obvious that the problem is the keyboard itself right? Well i guess yeah, but why does the issue only happen when synapse is active. Doesn't that mean that synapse itself is the problem and if so why doesn't razer fix i

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3 years ago

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