Topics started by Hastyclam | Razer Insider

Topics started by Hastyclam

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H
Hastyclam
posted in Razer Support

Kiyo ring light only partly lit

Hey! I bought a second-hand Razer Kiyo in February. It's cosmetically mint and in great condition, despite being bought autumn 2018. It seems to be slight defective however, as randomly, often after a couple of minutes of being on, half of the ring light turns off. This demonstrates that the lightbulbs are fully working, and that the camera in theory can work fully. It's therefore probably not because of it's age, also considering a lot of customers have had the exact same issue with new Kiyos, and it seems like a common issue: - /half-of-my-razer-kiyos-ring-light-leds-turning-off.54924/ - /kiyo-light-ring-only-partially-lit.49031/ - /kiyo-ring-light-only-partially-lit.45746/ - /kiyo-ring-light-only-half-lit.38632/ - /half-of-my-razer-kiyos-ring-light-leds-turning-off-after-a-fue-min.38019/ I've uploaded a picture of the issue below. I've tried the camera on multiple computers, with different combinations of available software (OBS/Synapse/Discord). I've also updated the firmware.

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Razer.Caziel
3 years ago

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