Topics started by directMOISSANITE839 | Razer Insider

Topics started by directMOISSANITE839

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directMOISSANITE839
posted in Razer Support

New Basilisk V2 scroll wheel not working.

I just purchased the Basilisk V2 a few weeks ago. The scroll wheel will only work for 30 seconds then stop working altogether. I have tried uninstalling drivers and synapse, then reinstalling. Each time with the same result. The scroll wheel will work for about 30 seconds then stop. I have also tried testing it without synapse for basic mouse function and the scroll wheel does not work. All of the other buttons are working appropriately. I entered a support case with no response yet from support. Any other suggestions would be would be appreciated. Love the mouse but getting very frustrated. Basilisk V2 Synapse 3.0 Windows 10 Pro

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3 years ago

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