Topics started by genesheerin | Razer Insider

Topics started by genesheerin

3 Threads

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genesheerin
posted in Razer Support

General question about Razer support after warranty

When your product if out of warranty, there is no support at all? I cannot ask what might cause an issue if I own the product beyond the warranty period. I don't expect free support, just some help with what might be the cause and a plan to get it s=fixed ... send it in, it will cost $x to look at it. Acruully what I really hope for was more ... that is likely the power supplu=y ... here is a troubleshooting document. If you need a new PS to will cost this much $x. How would I get paid support on a per call basis ... they seem to have shot that door down completely.

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Razer.Caziel
3 years ago
G
genesheerin
posted in Razer Support

Audio hum when monitor connected via Core X is active

Mac mini 2018, Core -x, Radeon Vega 64, any connected monitor. Any activity on that monitor, or on any other monitor I connect via the core-x will cause an audio hum on my power speakers when connected via copper ... analogue or USB. There is no hum if I connect my speakers via bluetooth (but that his not how I wish to connect for the quality of audio implemented. Activity ... paint a window, move a window, resize a window ... all case a hum on my speakers.

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G
3 years ago
G
genesheerin
posted in Razer Support

Connection to Core x is unstable ... causes frequent monitor swaps

I have a 2018 Mac mini with a core.x egpu running a Radeon RX Vega 64 ... recently I noticed a severe sensitivity to just waking my computer up. I get a lot of messages about the GPU being disconnected improperly, and a lot of swapping of monitors. In the beginning, I could lose connectivity to both monitors, particularly after a soft reboot ... maybe after a software update. then I could not see what state the computer was in, so to get around that I moved one monitor to the HDMI port on the computer itself ... that way I could not be completely blind to the state of the computer. So now I have one stable connection ... the HDMI directly attached monitor, and one unstable connection to the Core-X connected monitor. This can result in long periods of instability after waking my computer up.

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G
3 years ago

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