Topics started by ohnotimoh19 | Razer Insider

Topics started by ohnotimoh19

1 Thread

O
ohnotimoh19
posted in General Discussion

Razer Horrible?

Hi guys I just wanted share my experience with Razer's Customer Support. Please understand my poor grammar. I'd appreciate anyone that can left some advice for grammar as well Bad choice 1 - To start off, I first purchased the Razer Viper Ultimate on 04/18/20 from Best Buy and exchanged it on the day of due to loose and springy right clicks. The second mouse, once again, had the same issue but it wasn't as noticeable so i decided keep it since the Viper Ultimate was the most comfortable mouse I've used so far. Next 07/20/20, I just couldn't handle the issue any further and wanted RMA the product so I decided to first start off by reaching out to their chat. Bad choice 2 -Their response was horribly slow so I immediately just closed the window. No much to be said besides that since I wasn't on the chat for long. Bad choice 3 - Due to my frustration, I just decided to give them email for the RMA. The first email was very generic, like every other companies I've dealt with regarding warr

0
O
3 years ago

Badges

View More
CookiesCookie settings