Topics started by thidol | Razer Insider

Topics started by thidol

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T
thidol
posted in Razer Support

Huntsman repeated/missed keystrokes

I have a Huntsman keyboard that was purchased in Australia in December 2019. Ever since I got the keyboard it has had issues with repeated keystrokes. Sometimes the keystroke will repeat indefinitely until I tap the key again. I also have issues with keystrokes not being registered, even though the key is well beyond the actuation point. These problems have only gotten worse over time. - I have Synapse installed in Windows 10. The problem also occurs in Ubuntu. - I have tried taking off the keycaps and cleaning them. Is the unit faulty, or is this expected behavior for the Huntsman keyboard? Secondary to this issue: Trying to contact through Razer support (https://support.razer.com/warranty-support/) does not work. The serial number is not recognized and trying to submit a more general inquiry is met with "Network error." This occurs independently of the browser (Firefox, Chrome, Brave).

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T
3 years ago

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