Topics started by cataphoresis | Razer Insider

Topics started by cataphoresis

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cataphoresis
posted in Mobile

Don't buy a Junglecat - Razer has no replacement cases

I bought a Junglecat and a Razer Phone 2 last holiday season, and had the unfortunate clumsiness to drop my phone while in the case (no, it doesn't remotely protect the phone but I guess that's what the Arctech is for) and one of the rails that the Junglecat controller slides down on shattered. I contacted Razer support to try and purchase a replacement case as they're not listed for sale anywhere on Razer's site, only to be given a run around by support. They did the following: 1. Tell me they would cover a replacement (again, I only asked about where to purchase a replacement) 2. Then tell me 3 weeks later to literally "ask again in 3-4 weeks, we're busy" 3. Then 3 weeks later tell me they can't offer a replacement (never asked for one, again) and they informed me "Let me set your expectation that the spare part request is no longer available" How in the world do you sell a $100 accessory on your website and have no replacement parts?

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3 years ago

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