Topics started by clubPaleCyanpoly935 | Razer Insider

Topics started by clubPaleCyanpoly935

2 Threads

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clubPaleCyanpoly935
posted in Razer Support

Razer 2020 4K freezes in games

Hi everyone, I have got a new Razer 2020 RTX 2080 Super 4K laptop because my old Razer died as I mentioned on this forum. I have got a very strange issue. Video games work very very slow. For example, Witcher 3 works with 5FPS on 4K and 20-30 in Full HD. 3D mark shows that the laptop with RTX 2080 Super MQ has the same performance as a regular office laptop. The first thing that I thought was is that Integrated Graphics is used. So, I chose a High-Performance adapter in Nvidia control panel and Control Panel (latest windows update suggests changing it there). But it didn't fix the issue. I tried to experiment with different driver versions (using GeForce Experience) - same. I tried different system reset and going back trying on Win 10 1909 and 2004 and still same. The only thing that sometimes make it work is Uninstalling the device. After it, the device gets installed and I can open video game and it works super fast. But, once I reboot laptop, it goes back to super slow

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3 years ago
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clubPaleCyanpoly935
posted in Razer Support

Razer Blade 14 2017 doesn't turn on

Hello everyone, I have been using my Razer Blade for more than 2 years and a few days ago when I played, it just turned off and since then when I press the power button, it doesn't turn on. I thought it might be the power adapter issue and I got a new one, but the razer still does nothing once I press the power button. I followed the steps described here: https://support.razer.com/articles/1524828321. None of them helped. But, I can't even go to BIOS for some of them. I checked different outlets and power adapters. The behavior is just when I press the power button, nothing happens. Literally, neither fans are starting nor and indicators turn on. Just feels like it has no power. One more thing to note is that I have been using it without a battery for the last 5 months since the original battery was swollen and was dangerous to use. It worked well from the power adapter for 5 months until it turned off a few days ago. What may be wrong with it and what can I do at this point?

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3 years ago

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