Topics started by robertisto | Razer Insider

Topics started by robertisto

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robertisto
posted in Razer Support

razer blackwidow found by synapse3 but cant apply changes

As the title, I have a Razer Blackwidow model RZ03-02861, i plugged it in the usb pc and it works correctly. I have used it for over a year without Synapse because i didn't care customizations. I recently installed Synapse 3 and the keyboard gets correctly recognized. As I go in the lightning pane, changes don't take effect. I selected the switch off light options when idle. After a while the lights went off and didn't come back on anymore. Loading profiles in the on-board memory slots shows the error "Your profile did not transfer successfully to your device's White on-board memory slot. Pleasy try again". If I try to factory reset the keyboard through the Settings > Reset menù and I get the error "An error occurred while resetting the device. Please try again." I dont know what else to do. It's like somehow Synapse3 is not able to communicate with keyboard.

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1 year ago

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