Topics started by jetscreamsz | Razer Insider

Topics started by jetscreamsz

1 Thread

J
jetscreamsz
posted in General Discussion

Razer Flaws + Unwelcoming Customer Service

I have always been an avid fan of Razer. I personally own a Blackwidow Elite, two Deathadders, a Mamba, and switched from ROG to the recent Razer Blade 15 2020. I wonder if anyone has faced a similar issue as mine with regards to the Blackwidow Elite; the volume scroller got busted, when rotated in one direction, the volume increases and decreases erratically. Thankfully, Razer's customer service got back to me and agreed to do a 1-1 exchange of my product which I deeply appreciate. However, this is where things took a turn, I sent my image showing how my keyboard wire has been cut, and for 5 days, there was no news. I had to prompt them again before receiving a reply saying that they have just submitted to the relevant team. For the period, I do not have a keyboard, I had to buy a cheap one of the store just to get by with work. I still do not know when the RMA is about to take place, and when I will be receiving my replacement keyboard. I called the customer service and spoke to a

0
J
3 years ago

Badges

View More
CookiesCookie settings