Topics started by Syke0 | Razer Insider

Topics started by Syke0

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Syke0
posted in Razer Support

Razer Basilisk Wireless Not Working

After a good night's sleep I noticed that my mouse doesn't work at all when wireless and isn't detected by Synapse when I plug the dongle into ANY computer. I've tried on 7 different machines by now. It still works when wired, but what's the point of an ULTIMATE name for your product when it cannot accomplish one of its main features - working while wireless. The weird part is that I get an audible signal when I connect the dongle, but the mouse doesn't respond whatsoever. I have tried all of these steps, none seem to have helped: - Restarting my PC; - Uninstalling/Reinstalling (as admin) Synapse 3.0; - Updating Synapse 3.0; - Repairing Synapse 3.0 through apps & features; - Removing Synapse 3.0 files ; - Deleting %temp% files; - Updating/Reinstalling OS; - Connecting the dongle to the PC itself, as well as external hubs, as well as the mouse's own charging hub; - Charging the mouse (it's always above 80% when I've tested the dongle); - Removing all other wireless devices, as well as

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2 years ago

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