Topics started by xl_BlindFury_lx | Razer Insider

Topics started by xl_BlindFury_lx

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xl_BlindFury_lx
posted in Razer Support

Razer BlackShark V2 Pro, Mic stopped working after 1 week

Hi razer, I received my new headphones a week ago and the audio & microphone worked just fine, however, yesterday the microphone stopped working. The audio of the headphone still works but the microphone picks up no sound. I tried with the USB wireless receiver & 3.5mm combo cable but no success. Also tried unplugging the microphone and plugging it back in but no success. Tried charging it fully no success. Help please, do i need to send it back? Is there a way I can fully reset my headphone? I use it on a MacBook Pro 2016 & macOS Catalina 10.15.7 Any help at all would be greatly appreciated, thanks.

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Razer.Caziel
3 years ago

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