Topics started by xCUPNOODLESx | Razer Insider

Topics started by xCUPNOODLESx

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xCUPNOODLESx
posted in Razer Support

Spent $2999 for nothing !!! No reply from the Systems Technical Support

On 9 Feb I use Razer live chat to contact Systems Technical Support(Kristine.B) , my new Razer blade RTX 2080 having keyboard problem that I bought on 1 Feb and received on 8 Feb.She told me can replace a new one for me. Got RMA on 10Feb,, I called Fedex and picked up on 11 Feb. I email her said Fedex had picked up the package. No reply at all . The package delivered on 13 Feb , I emailed her again said the package had delivered to Razer. Still no reply at all ... Until 15 Feb I used live chat to contact Systems Technical Support again because no reply at all from Kristine.B. . So a guy call Ryan in live chat said he will update me. He told me "Arrangements for the replacement unit takes 3-5 business days upon the arrival of unit in the service center". and he said "I am actually composing the email now. I will ask for the exact status of you Blade today, I will definitely do that. As for the response from the team, I cannot assure you of a reply today, but I will email them multiple

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5 years ago

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