Topics started by Dipster92 | Razer Insider

Topics started by Dipster92

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Dipster92
posted in Razer Support

[IMPORTANT THINGS TO NOTE] Precautions prior to buying Razer Products

This serves as a guide, notice to Razer’s potential customers prior to purchasing any of Razer products, especially Razer laptops. Here’s my story, I’ve had Razer Blade 15 for about a year. On my 13th month, I noticed there’s a dead pixel. I contacted Razer support for help. I started by submitting the ticket on 16 Dec 2019. Despite multiple reminders and follow ups, there was no reply or anyone from Razer contacting me until 2 Jan 2020 despite their so called “contact within 72 hours” or their “24/7 support”. I think someone from Razer did a typo, it’s more like contact within 720 hours. Razer support started by asking for information like my product codes and MSInfo among other basic information about my Razer Blade 15, I thought “finally, someone that could help me”. Boy was I wrong, this is just the start of the nightmare. After providing the requested information on 5 Jan 20, Razer came back on the same day with a series of steps of attempt to resolve the issue. This is where

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4 years ago

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