Topics started by tommy_1806 | Razer Insider

Topics started by tommy_1806

3 Threads

T
tommy_1806
posted in Razer Support

True Wireless hammerhead PRO (Only works left)

Today I was using the Hammerhead PRO and suddenly one stopped working, I finished the game I played (just listening from the left). I exited the game and tried to plug in the headphones as usual, but I was only listening from the left. Place them in their case wait approximately 5 seconds and try to connect them via the application, without getting it (it comes out that the device could not be found). Then I try to connect it by bluetooth directly from the Android and if I connect, but it is only heard on the left the right has not been heard again (I already leave it charging a few minutes and nothing)

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Razer.Speedcr0ss
2 years ago
T
tommy_1806
posted in Razer Support

I need to share email from manager or managers to elevate my situation

Hello I hope you can help me, since the support staff does not solve me and I have months, if months waiting to have a device that works well again. Please send me mail from the people at Razer where I can raise my grievance or where I can be resolved as it should. Thanks

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Razer.Speedcr0ss
2 years ago
T
tommy_1806
posted in Razer Support

I have a hammerhead true wireless Pro that I was sent from RMA and it does not work

On November 25 I got the headphones of an RMA that they made me, for a week and days it worked well apparently, but today when I went to use them in the morning I felt that they were discharged very fast. Even so I decided to try well and put them back in the case and wait to charge, now that I am ready to use them (about 12 hours later) I put them on and the charge only had 5% battery. It's all erratic, it gets to 5% then it goes to 100% and so they are continuously changing both headphones. How can I send you some videos I made of what happens.

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T
2 years ago

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