Topics started by Jelysnorf | Razer Insider

Topics started by Jelysnorf

3 Threads

J
Jelysnorf
posted in Razer Support

RMA's

Hey, How do I best engage one person to talk through my RMA? I have open tickets, a ongoing conversation with an admin, and have tried calling your help line. The only place I have gotten solid feedback is through the conversations tool but it is only ever several days that I get an answer. How can I get linked directly to someone via email or over the phone? If you close / lock this please engage me actively via conversations or whatever works. Thank you

0
Razer.Speedcr0ss
3 years ago
J
Jelysnorf
posted in Razer Support

How to get good customer support?

Hi, How on earth do I get good customer support. It's easy to start the conversation but when it comes to someone helping to troubleshoot all I get is silence. I have a Help Ticket that has been open for 5 days with no responses. I have a open conversation with a forum admin with no answer for 2 days. I have a pervious post that was locked; /razer-tomahawk-desktop-mini-fans-not-working.73734/ Seriously give me a hand people. I've got a $4k PC that is brand new and doesn't work. I've troubleshot it to my limited abilities and now need some help. Thank you

0
Razer.Caziel
3 years ago
J
Jelysnorf
posted in Razer Support

Razer Tomahawk Desktop (mini) Fans Not Working

Hello, I have a Razer Tomahawk Gaming Desktop with GeForce RTX 3080 Founder's Edition and Intel NUC (weeks old). Everything was going swimmingly until my case fans (the two located on top) stopped working. I ran into the issue twice. Once I was able to fix by removing the sled hitting everything with a airgun and then replacing. The second time they refuse to turn on no matter what. Symptoms; When starting a game (typically when the fans turn on) the fans will make a strange squeaking noise (while not spinning) for a few moments. Then the GPU / CPU will quickly start heating up and I assume will overheat at some point (I shut it down or quit the game before I get there). I am monitoring it through Core Temp / a hardware tool. See the video via the link. https://drive.google.com/file/d/1NUozXinXV_s599FCKskpjCaSwGdtMIK3/view?usp=sharing (pardon my French) Troubleshooting To-Date; I have checked all the wire connections to ensure they are firmly connected. Primarily the connection fr

0
Razer.Caziel
3 years ago

Badges

View More
CookiesCookie settings