Topics started by xxavatarxx007 | Razer Insider

Topics started by xxavatarxx007

2 Threads

xxavatarxx007
xxavatarxx007Insider Mini
posted in Razer Support

Synapse Hue issue

Hi, I've had this issue with the Hue integration for some time now. I've tried multiple things, but nothing seems to be working. I tried to reset my bridge, to reset the app, I've updated it multiple times, heck I even reinstalled Windows in between attempts. It used to work before but for a few months it stopped working. I tried to manually enter the IP, that didn't help either. Has anyone got any ideas or suggestions?

2
Y
5 months ago
xxavatarxx007
xxavatarxx007Insider Mini
asked in Razer Support

Synapse 3 and Philips Hue Bridge not working

I've had this issue for probably half a year if not even longer. I've tried everything one can think of- reinstall synapse- reinstall all the plug ins- remove all the files relating to synapse after a complete uninstall- reset Hue Bridge- reset the whole entertainment area- contact Hue (they see no issues)- latest software update on everything- pretty sure in between I even had a PC reset  I’ve submitted multiple tickets to Razer support but no one has bothered to reply to me. When trying to do a full ticket with diagnostics and stuff from the synapse app, it just doesn’t work no matter how many times I try to do it. Basically it used to sync, at one point it bugged and it stopped working. I removed the bridge from synapse and tried to reconnect and that was it. It never succeeded in finding it again. I tried manually adding the IP but it didn't work. It works on my laptop, but not on my PC. I don't know what the problem would be. I have the same apps on both devices, especially anti v

10
officialnucky
8 months ago

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