Topics started by DANOS-QUINYX | Razer Insider

Topics started by DANOS-QUINYX

2 Threads

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DANOS-QUINYX
posted in Razer Support

Razerbook 13 - Replacement model is now dead!

Ok, my original Razerbook 13 had faulty RAM and got BSOD all the time Then I started a case number: 210511-002115 And my computer got replaced Then I started a case number: 220628-001420 because my replacement computer won't turn on It would only blink the power led when you hold the power button for 10 seconds The day before me and agent arranged for the replacement to be replaced, the Razerbook turned on So I closed my case that time Now I started a case number: 221107-001095 on the Nov 7, because that previous computer not turning on and only blink the power led once you hold the power button has become permanent!!! It's been like this for a month....And the support members looking into my case have not responded in 2 weeks So what am I suppose to do now? The quality of Razerbook 13" first generation is really really bad Can someone please help here, as support is now ignoring me its been over 2 weeks with no update... And my computer is still not turning on

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D
1 year ago
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DANOS-QUINYX
posted in Razer Support

Razer Book 13 - BSOD's

I have a brand new Razer Book 13 2 weeks now When I first turned it on it BSOD during the initial windows setup process. I ignored that as a once off issue. Then after that I got some more graphics issues and BSOD, I thought maybe it was a graphic driver issue. So I updated the graphics driver but that didn't make a different. I ran the Windows Memory Diagnostics test and got an error, than I ran the PassMark Memtest and got some errors and a FAIL on their test. So I now believe the Razer Book 13 is shipping with faulty RAM modules. I have also tried to reset windows to factory setup, but that process fails because of the Faulty RAM so Windows just reboots and says it rolled back all the changes. I have contact support and got auto assigned this case number *Removed ticket number from public view. But I haven't been contacted yet, I would like to get my brand new Razer Book 13 replaced!

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Razer.Caziel
3 years ago

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