Topics started by FoxenBoxen | Razer Insider

Topics started by FoxenBoxen

2 Threads

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FoxenBoxen
posted in Razer Support

Kraken Kitty Edition Disconnecting/Reconnecting

My Kitty Kraken headset (bought new in December 2020) will disconnect/reconnect seemingly randomly while using Discord and playing a game (any game will cause this to occur). When the headset disconnects/reconnects it disappears from Synapse and causes my other Razer devices (Black Widow keyboard and Naga Chroma mouse) to reset in their lighting cycle. I posted about this issue back in July, but then had the issue resolved temporarily by unplugging my headset, shutting down my pc, plugging the headset back in, and starting the pc back up. This resolution only lasted around a month, and I've been dealing with the problem again since. I'm reaching out once again in hopes that there will be an actual fix to this problem this time (although based on other threads noting the same problem, my hopes aren't very high). In July when I wrote about the issue, it would only occur when Synapse was running. Now, even with Synapse closed/not running, the disconnection/reconnection will still happen

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F
2 years ago
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FoxenBoxen
posted in Razer Support

Kitty Kraken Connects/Disconnects When Synapse is Active

I've been dealing with this issue for a couple of months now, and I finally have a solid way of replicating it so I figured I could throw my question out there for some help. I've also seen several other posts about this issue, so hopefully it gets some kind of traction soon. Basically, my Kitty Kraken headset (bought new in December 2020) will disconnect/reconnect about once per second when the following is happening: I'm in a voice call in Discord. I have Razer Synapse running. I am playing Dead by Daylight. This is not the only time that the disconnecting/reconnecting happens, but it is the most repeatable way of showing the issue. When the headset disconnects/reconnects it disappears from Synapse and causes my other Razer devices (Black Widow keyboard and Naga Chroma mouse) to reset in their lighting cycle. If I close out of Synapse, the issue no longer occurs. I've tried uninstalling/reinstalling Synapse, unplugging and replugging my headset, and going through and adjusting

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R
2 years ago

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