Topics started by tgkrivulka | Razer Insider

Topics started by tgkrivulka

2 Threads

T
tgkrivulka
posted in Razer Support

What is going on with Razer Support?

I had ordered a new 15" 240mhz QHD 3080 unit, it came and was dead the same day. Managed to RMA the product back after experiencing the joy of NOT BEING ABLE TO SPEAK TO ANYONE in customer service, just their call-center tech support line that informs you there is no way to speak to anyone else - EVER - only contact them via a spotty "email" service.... I am out $3307, have nothing to show for it, no timeline on resolution and now a threat from Razer to replace my unit with something I did NOT order: [INDENT]" In case there is no stock available for the product you currently have, we will provide you with one of our newer products in our line-up. We are grateful for your patience and understanding and we hope you'll enjoy your new gaming device soon. Should you need further assistance, feel free to contact us back and we'll be happy to assist you. Have a wonderful day! Be well and stay safe.[/INDENT] [INDENT]Best regards,[/INDENT] [INDENT] Drew RΛZΞR | Order Support"[/INDE

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Razer.Speedcr0ss
2 years ago
T
tgkrivulka
posted in Razer Support

Dead New Razer 15 Advanced : Support Limbo?

My brand new Razer 15 Advanced 15 (3080-240hz model) arrived Monday - something was off as it failed to load windows initially requiring the recovery mode to boot up... it finally gets windows installed.. runs a few hours .. then blue screens... only boots to BIOS setup where it tells me it cannot find a NVME drive. Great... can't call customer service until Tuesday at noon! (great hours..) Get bounced around from Tech support.. requires photos of screen.. requices screenshot of my email order confirmation.. bounces .. me supposedly to customer support.... (virtually... of course) .. who then notify me that the case was sent to RMA department... supposedly will contact me.. more than a day later .. no email no - phone calls.. NOTHING I call back to customer support asking to speak to someone who can handle the return and replacement. "Sorry there is no way to contact that department other than email". Ask whats the direct email? "Sorry there isnt one, they are contacted electronicall

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Razer.Speedcr0ss
2 years ago

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