Topics started by LJENKNS | Razer Insider

Topics started by LJENKNS

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L
LJENKNS
posted in Razer Support

Razer Basilisk Ultimate will not connect to USB dongle

Hello, just recently my usb dongle stopped working with my Basilisk. I can connect to mouse if I connect via the wire. and I can see that the wireless dock does light up when I plug it in to my computer. The colors sync with everything else. Its just the usb dongle that seems not to work (Note that the colors are not synced between my mouse and everything else when I am trying to connect to it wirelessly) Ive tried re-plugging in everything, changing around usbs ports on my machine, and I tried re-pairing it: is there anything else I should be doing to try and fix this? If not, is there a way to order another dongle? My mouse is juuuuust outside of warranty (literally by like 4 weeks) Thanks!

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R
2 years ago

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