Topics started by Justchrissy | Razer Insider

Topics started by Justchrissy

2 Threads

J
JustchrissyInsider Mini
asked in Razer Support

Razer Kraken Kitty Headset will not work with USB Hub

I previously had a Razer Kraken Kitty headset that stopped working and would constantly disconnect and reconnect to the point of it no longer being functional. Razer support was super helpful in helping me troubleshoot and ultimately sent me a new one while I sent the old one back. Well, now I seem to have a new problem that is quite frustrating….The new headset I have does not work at all unless directly connected to the computer. Neither Razer Synapse or my computer(s) will recognize that it is plugged in, even though the headset lights up white (no colors), indicating it is receiving power.This does not work for my situation as I have two computers, one being for personal and the other being for work. I had hoped that if it could work in a hub (like my razer headphone stand) that I could then keep it consistently plugged into one place and not have to move it. My concern is that if I am constantly having to unplug and plug it in to both devices, that the wear and tear might eventual

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J
1 year ago
J
JustchrissyInsider Mini
posted in Razer Support

Razer Kraken Kitty Headset Keeps Disconnecting

I've seen several threads of people claiming to have the same issues, but I have yet to find a resolution that works. I'm not really sure what to do at this point, and it's frustrating trying to talk to someone and having to apologize because I can't hear them anymore at random times. It's inconsistent when this issue happens and I have no warning, but it always seems to happen at the worst possible times. This is occurring not just with my personal computer, but my work computer too. I have tried uninstalling Razer Synapse and reinstalling it. That didn't work. I have also tried updating the drivers and every other conceivable thing I could think of. But since it is happening on both computers I use, that leads me to believe it is an issue with the headset itself. I have the Razer Kraken Kitty USB headset. Can anyone help me? I've only had this headset for about 8 months or so and spent a lot of money on them, so I'm really disappointed to be having this many issues with them. The

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R
2 years ago

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