Topics started by ShifShif85 | Razer Insider

Topics started by ShifShif85

2 Threads

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ShifShif85
posted in Razer Support

[TUTORIAL] Make "Razer Synapse 2" work when the hardware is not recognized (driver problem).

Uninstall, clean and working Razer synapse 2.0 • Uninstall all Razer Synapse software (version 2, version 3). • Unplug all Razer devices. • Restart Windows. • Download the Razer Driver Cleanup Tool here: https://rzr.to/Tf53xj • Unzip and run "CleanupRazerDrivers.exe" as administrator (the window will close automatically at the end of execution)…. • Check in: C: \\ ProgramData, C: \\ Program Files, C: \\ Program Files (x86) and C: \\ Users \\ yourUserName \\ AppData \\ Local that no "Razer" file / folder remains, because if necessary , it will be necessary to remove them. • Restart Windows again. • Install "Razer Synapse 2" Download here: https://rzr.to/synapse-pc-download. • Leave the "Launch" box checked, but above all: Do not connect! Connect all your RAZER USB devices first! • Log in with your ID and Password, which will start the software update. • Razer Synapse will minimize to the taskbar after installation is complete. • To finish, restart Windows one last time.

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2 years ago
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ShifShif85
posted in Razer Support

Cannot access the software interface to create macros Razer Synapse 2.0

Hello I have a "Deathstalker" keyboard (the basic one) and use the latest version of razer synapse 2, my keyboard is recognized since it is displayed in the window (see images below) but no apparent icon pointing on my keyboard and macros? this is the 1st time that I have this problem, and that since the update (I also tried to re-install, change usb ports ... etc) but it does not change anything ... Someone one would have a solution? otherwise I no longer see the point of using this keyboard ... but that does not mean that I will change it ^^. Thank you in advance.

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2 years ago

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