Topics started by Skumevil | Razer Insider

Topics started by Skumevil

3 Threads

Skumevil
SkumevilInsider Mini
asked in Razer Axon

Axon removed all saved wallpapers

Soooo I just updated Synapse and now all my saved wallpapers are gone… Is this intended?

7
Skumevil
1 year ago
Skumevil
SkumevilInsider Mini
posted in Razer Support

Support Experience

Just wanted to check if anyone else is getting as crappy support as I am. I've had a ticket open for 9 days now to fix my rz09-0421nec3-r3u1. It's not even a month old. I'm having all sorts of weird issues. It just randomly turns off even when plugged in. The wireless is terrible, it's like they didn't connect the antennas or maybe the Wi-Fi card is bad. Trying to get an RMA out of support is like pulling teeth. They only reply once every day or so. I tried calling, but gave up after 3 hours on hold the other night. I've escalated my case twice now. I don't know, am I expecting too much for a $3000 laptop to work?

0
Skumevil
1 year ago
Skumevil
SkumevilInsider Mini
posted in Razer Support

Look for email address

I'm currently having problems with my 3-week-old RZ09-0421NEC3-R3U1 laptop and am I being run through all sorts of hoops to get help. The wireless doesn't work right and the laptop just randomly shuts off while plugged in and when I power it on the battery says 0%. The battery report shows the battery is at 117% capacity with 6,637mWh. Which is all sorts of screwed up since a full charge should be 80,219mWh. I've been working with support for 5 days now and have gotten nowhere. Support only emails once a day, even if you reply right away. I've tried calling support, but have been on hold for an hour as I type this. I didn't spend $3000 on a laptop to not use it. Can someone DM me an email for customer service? I'd like a chance to explain why this Razer laptop is the last I'll ever buy.

0
Skumevil
1 year ago

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