Topics started by RoryYu | Razer Insider

Topics started by RoryYu

2 Threads

R
RoryYuInsider Mini
asked in Razer Support

Razer Book 13 Screen Panel Black Out; Screlen Failing

After 11 months’ use of my first Book 13, the laptop screen panel starts to black out out of sudden. When the lid is open above certain angle, the screen panel backlight will go off. When I close the lid a bit more, the screen panel will work again.  However, the workable agnle is very small and unstable. The whole laptop is totally unusuable unless it is plugged into a monitor. Since my first Book 13 is within warrenty, I got an official replacement of a brand new machine. This machine also had some BSOD issues, which was resolved by ANOTHER replacement of the motherboard. However, after one year’s use of the replaced replaced laptop, the screen is Failing again. The screen will not work after the lid is opened over 35 degrees. The panel is 99% black. The laptop is again unusable. So, if you have the same issue, please try HALF open the lid. At certain angle (low enough), you will see the backlight of the panel back on. But if you open the lid any further, the backlight will go out ag

16
headDeepTaupetools555
16 days ago
R
RoryYuInsider Mini
posted in Razer Support

Razer Book 13 Screen Problem

I am using my Book 13 for about a year now. Today, when I close the lid by to less than 90 degrees, the screen just went off and black. But the screen works fine over 90 degrees. Then I check the screen carefully when it is closed to less than 90 degrees, I can still see the images on my screen but like without any backlighting. I am wondering if anyone has encountered the same problem as well? I should just send it back for repair?

0
R
2 years ago

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