Topics started by Bilbo7777 | Razer Insider

Topics started by Bilbo7777

3 Threads

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Bilbo7777
posted in Razer Support

Kaira Pro for PS5 Issues

Hey. Not sure if anyone can help. I keep having issues with my Kaira Pro (Dual Wireless) for PS5 headset. Every time I turn the headset on, the mic is turned on, regardless if it's switched off or not, headset volume is set to high, and now the led "Power" light stays on (with a light blue hue), when the headset is turned off. I had the first 2 issues a few months ago, and Razer was kind enough to send me a replacement, but the replacement had the same issues out of the box. Razer also turned off replies on my original post, after they replied to it, so I never got to hear from other users. I don't know what to do. I really shouldn't have these issues on a $200 headset, and they don't seem to be updating drivers for it, which is really concerning. Is anyone having this issues and getting the appropriate support for it? Thanks.

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B
1 year ago
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Bilbo7777
posted in Razer Support

Kairo Pro (PS5)

Have there been any firmware updates for this headset that I'm missing? Is there anything Razer is planning on releasing soon? I've had 2 on-going issues with this headset: 1.) Every time my headset is powered on, the internal mic is on by default, regardless of whether or not the toggle on the left earcup is on or off. 2.) Whenever it connects to my PS5, the volume is set to Max by default. Had reached out to support before about these issues, and nothing. Was hoping a firmware update might happen down the line, but I've seen nothing so far. Kind of feeling abandoned with this product, especially, since companies like Steelseries and Epos offer nice little tweaks to the products I own from them throughout the year.

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Razer.Speedcr0ss
2 years ago
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Bilbo7777
posted in Razer Support

Razer Kaira Pro for PS5 Firmware

Any help would be greatly appreciated. Does anyone know what the most updated firmware version is for the Razer Kaira Pro for PS5? Does the Razer's Firmware Updater (RazerKariaForPS_FirmwareUpdater) work for the Pro's too, or just the regular Kaira? Tried to ask via chat on customer support, but no one in support wants to chat with me. :(

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2 years ago

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