Topics started by Edje000 | Razer Insider

Topics started by Edje000

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Edje000
posted in Razer Support

Basilisk V3 Pro Hyperspeed Dongle does not work

Hey there, I just got my BSK v3 in the mail today and immediately started having problems connecting it using the Hyperspeed 2.4ghz dongle. It was recognized at first, but after 15 seconds or so it would stop seeing the mouse altogether and it would disappear from Synapse. Each time I unplugged and replugged the dongle it would work for just a moment before stopping again. I made sure to update Windows and all my drivers as well as check the Razer site to see if there was a firmware update for the mouse. I'm all up to date and the issue remains. I also tried on another computer, but no luck. Eventually I tried the Razer Device Detection Troubleshoot Tool and followed all its steps, uninstalling Synapse, refreshing all my drivers, and then reinstalling Synapse. Still no luck. Now unplugging and replugging the dongle doesn't even allow me to use the mouse for a few seconds and Windows doesn't appear to see the dongle at all. I tried using USB 2.0 and 3.0 slots and moving the dongle fu

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1 year ago

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