I have been using my Razer Blade 15 for CAD work for over a year, and it is my favorite work laptop so far.

So I was understandably worried whilst cleaning it, it had a warped case on the left side of the screen frame, the screen LCD was still fine, but I was worried that it would eventually affect the screen
I was quite unsure about what to do.
I was looking for support online, and then I came across Razer support whilst looking for repairing options. I messaged them at midnight and they responded immediately, it was a nice surprise. The rep, Greg, was such a good sport. Professional and understanding, and even when I accidentally left the chat because my phone ran out of battery, i still managed to get in contact with the same representative.

He managed to get my blade to be repaired under warranty and connected me with the Australia team. He stated that it would take 3 days from when their Razer team gets it and they can manage it to send it back.

He answered all my questions and even reassured me that the screen would still be 240HZ, QHD.

I am awaiting on their confirmation and will keep updated.

Had a good experience so far, It really puts me in at ease.