Whenever I have a question or concern about any Razer product that I have, the support team has always been friendly and helpful. They’ve been patient with me in troubleshooting and providing assistance so we can pinpoint the problem. And they reply to you in whatever platform you reach them out to! That’s why I don’t spending extra for a Razer product - you don’t just get a high quality item, you also get a superb after-sales service! Keep it up, guys!