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2017 Blade stealth SSD failure

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I think I have isolated the problem but now I just want to know what my options are. I have used my blade stealth (2017) for 3 years now and thankfully this is my first problem. Windows started crashing citing an unexpected_store_error, and when I get stuck in the bootloader it does not detect the nvme device. This leads me to believe I need to replace the SSD, will support be of any help to me? When I finally found the phone number the operator just states a high call volume and to try again another time. My product only had a 2 year warranty, product no: RZ09-01963E32 I don't have a problem buying and replacing the SSD myself, but I would be pretty pissed if the issue was something deeper. Anybody have a similar experience?
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  • figrin1
  • Insider
  • 207 replies
  • July 14, 2020
Rather than trying to wrestle with Razer Support and paying them an exorbitant amount of money to ship your laptop, replace the SSD, etc., I'd recommend buying a new SSD and installing it yourself. Make sure you have the proper screwdriver. You'll also need an external hard drive or flash drive with a Windows Installer so that you can install Windows. Then you'll have to run Windows Update and install drivers for your model from here: http://drivers.razersupport.com/?_m=downloads&_a=view&parentcategoryid=660&pcid=658&nav=0,350,658
Blade Stealth: The 2020 Blade Stealth Bible (Optimization and Troubleshooting Guide) The 2019 Blade Stealth Bible 2017 Blade 14: Razer Blade 14 Optimization Guide (Undervolting CPU & GPU) Blade 14 Temperatues: Open vs. Closed
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    PaleVioletguidefresh932
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figrin1
Rather than trying to wrestle with Razer Support and paying them an exorbitant amount of money to ship your laptop, replace the SSD, etc., I'd recommend buying a new SSD and installing it yourself. Make sure you have the proper screwdriver. You'll also need an external hard drive or flash drive with a Windows Installer so that you can install Windows. Then you'll have to run Windows Update and install drivers for your model from here: http://drivers.razersupport.com/?_m=downloads&_a=view&parentcategoryid=660&pcid=658&nav=0,350,658
I guess this would be my best bet; I thought Razer might be willing to cover some of the cost but if not then why bother working with them.
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